Premium package

Step 1 | Determine your needs (Survey)

Before providing a quote, we need to determine your requirements. To do so, you will need to send us photos / videos of your items or make a video call with one of our moving consultants. It is usually a survey that does not take more than 30 minutes, depending on the complexity of your move.

Step 2 | Proposal of an offer (quotation)

Once we've looked at your needs, get details about the volume and weight of your items, we'll get back to you with a quote. This is of course a completely free step that will allow you to easily budget your future move.

DocShipper advice: When proposing an offer by your DocShipper moving consultant, do not hesitate to ask as many questions as possible if certain points seem unclear. This same consultant will follow all operations from A to Z to ensure that everything goes as planned and to keep you informed of the progress of the move.

Step 3 | Document verification and planning

Anticipation is the key to success for many projects and moving is not an exception! Once you validate our quote, we'll plan the entire process and check every document to make sure everything is compliant for the D-Day. It is also at this time that we block the schedules to organize the collection and delivery of your goods.

Step 4 | We pack your goods

It is the first day of operations, a packing team will come to your house / apartment to carry out the packing of your goods as planned in the discussions with your consultant. Our packers come with all the necessary equipment and tools to pack your goods according to international standards. Depending on the complexity of the move, this task can take a few hours or two full days!

DocShipper advice: Often underestimated, packaging is the most important phase of your move ... Indeed, it is the packaging that will guarantee the safety of your goods throughout the transport. And that's why we offer the premium formula ... Move with the freedom!

Step 5 | Loading goods

Have all of your belongings been packed? It is time to move on to the collection, but first to the loading of the goods. This phase, although "fast", can cause breakage if it is not done properly. Our packers will take care of loading immediately after packing your goods.

DocShipper advice: For this step there are 2 options, either you take a whole container (FCL), or part of a container (LCL).

• If you opt for a full container FCL: The container will be directly on the truck, but it can also be put on the ground to facilitate loading.
• If you opt for groupage LCL: The truck will park in front of your house / apartment, and our team fill it up.

Step 6 | Delivery to the terminal of origin (International move)

This step is only for long-distance moves in which it will be necessary to provide transport by air (plane) or sea (boat). In this case, the next step will be to deliver your goods to the terminal of origin, either a port or an airport.

Step 7 | International freight (International move)

Once your goods have arrived at the terminal of origin, we will confirm the space reservation to load your goods onto the boat / plane. Once completed, your goods will be shipped to the closest terminal to your final destination. If you need help choosing between sea freight and air freight, please do not hesitate to seek advice from our consultants.

Step 8 | Customs clearance (International move)

A fairly crucial phase during an international move, our customs broker proceeds to customs clearance! This is when you will have to pay customs duties and taxes or to take advantage of a tax exemption if you have the possibility (in general for expatriates with work permit, citizen returning to the country or person with diplomatic status).

Step 9 | Delivery to final destination

Customs clearance is done? Are your goods released from local authorities? Now is the time to deliver your goods to the final destination. A step that will necessarily be done by truck to reach any address.

Step 10 | Unloading your goods

As in step 5 (loading the goods), we help you with unloading during delivery to the final destination. Once again, a team will assist the driver to be able to help him with the task.

Step 11 | Unpacking the goods

Finally, your goods are in front of your new property, already unloaded from the truck. Our team now proceeds to unpack the goods in the rooms you want. Here you are, your move is completely finished, welcome to your new apartment / house!

Additional services for your Premium moving package

These services are not included in our Premium Package, but you can ask our consultant to include them to adapt the quote to your needs:

• Moving insurance: Subscribe to an insurance to move with ease!
• Storage: Do you need to store your belongings? Our warehouses are there for that!